Our refund commitment

At WoorldTV, we are committed to delivering a reliable, high-quality worldwide IPTV subscription. We take pride in our 99.99% uptime, 22,500+ live channels, and responsive 24/7 support team.

Because our subscriptions provide immediate digital access to streaming content upon activation, refunds are evaluated on a case-by-case basis. We strongly recommend taking advantage of our free 12-hour trial before any purchase — full access, zero cost, no credit card required.

When you are eligible for a refund

We will consider a refund request in the following circumstances:

• Service not delivered — Payment confirmed but login credentials were never received, and our team could not resolve it within 24 hours.
• Persistent technical failure — Consistent streaming issues affecting the majority of channels that our technical team is unable to fix within a reasonable timeframe.
• Duplicate payment — You were charged twice for the same subscription due to a payment processing error.
• Request within 24 hours — Refund request submitted within 24 hours of purchase and the service has not been substantially used.

All requests are reviewed individually. We aim to resolve every case fairly and promptly. Contact us first — many issues can be resolved without a refund.

Cases that are not eligible for a refund

The following situations fall outside our refund eligibility:

• Change of mind — Refunds are not issued because you decided you no longer want the service after activation and use.
• Subscription already used — If you have streamed for a significant portion of your subscription period, a refund is not applicable.
• Internet connection issues — Buffering caused by a slow or unstable internet connection on the customer's side is not grounds for a refund.
• Incompatible device — If your device does not support IPTV player apps and this was not disclosed to our team before purchase.
• Individual channel unavailability — Single channels may occasionally go offline for broadcasting reasons outside our control. This does not constitute grounds for a full refund.
• Free trial not used — We offer a 12-hour free trial for exactly this purpose. Not using it before purchasing does not qualify as grounds for a refund.
• Requests after 24 hours — Requests submitted more than 24 hours after purchase will generally not be processed unless exceptional circumstances apply.

How to request a refund

Follow these steps to ensure your request is handled as quickly as possible:

Refund processing time

Once a refund is approved, processing time depends on your original payment method:

• PayPal — Refunds typically appear within 3–5 business days.
• Credit / Debit card — May take 5–10 business days depending on your card issuer.
• Other payment methods — Processing time may vary. Our team will advise you of the expected timeframe when your refund is approved.

Alternatives to refunds

In many cases, an issue that might lead to a refund request can be resolved without one. Before requesting, explore these options with our team:

• Technical support — Our team can troubleshoot setup, fix buffering, or switch your server to improve stream quality — often resolving issues within minutes.
• Subscription extension — If you experienced downtime that was our fault, we can extend your subscription to compensate for lost time.
• Plan change — If your current plan doesn't suit your needs, we can help you switch to a more appropriate option.

We value every subscriber and will always try to find a solution that works for you. A quick conversation resolves the vast majority of concerns.

Get in touch

For any questions about this refund policy, or to submit a refund request, contact our support team through any of the following channels:

• WhatsApp (fastest): +212 649-880810 — available 24/7
• Email: support@woorldtv.com
• Contact form: woorldtv.com/contact/